Fridge looked used that I bought new. Happened with replacement one too. Third one sent out freezer didn’t work properly in week and half of having it. They wouldn’t refund or replace it and blocked me from seeing their website. Advised me to contact manufacture for confirmation of fault to get a credit note but they said they don’t do that when I contacted them. Appliances online blocked me in between that time so I still have a faulty near new fridge. Will never buy anything from them again and won’t recommend to anyone. I’d previously bought few items from them and been happy but not anymore. I wouldn’t trust them at all to help if there are issues with anything you buy from them.