I am in the same boat as everyone else here. Payouts went on hold late May with a message stating they need 1-2 days to review my account. Every week since then I have reached out to customer service via shopify.com, Twitter, and IG. I've been told my ticket will be escalated and I've also been told that I'd receive confirmation emails from their team, which as you can guess, none of which ever happened. If you do your due diligence on Reddit, Twitter, IG, FB, etc. you will find the same complaints everywhere. Though I am only running my Shopify store as a side-gig, there are thousands of small and large businesses that are relying on Shopify as a main stream of income that are left with no choice but to put their entire business on pause or even worse, terminate them as a whole due to this issue. On top of that, the blatant lies/lack of ability to solve any actual problems by their "extremely active" support team has been the most frustrating thing for me. I have used many different ecomm platforms and have been excited to open up my first Shopify store. Shopify by far has the most user-friendly platform with the most integrated features. I have also been a huge fan of their founder Harley and the innovation he has made with this company. However, this payment hold issue alone, the nightmare it has been to try and get any answers, and the thought that my money has quite possibly been stolen by the company is enough to make me never open up another Shopify store again and I would steer anyone trying to open an ecommerce store away from using them.