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Charles Richardson
Shopify is great until something goes wrong and their customer service is the worst I have ever seen, I even attempted to get the CEO to resolve our issue and he was just as disengaged as his customer service team. It's sad because in all other avenues Shopify is a great platform but in reality things go wrong and Shopify customer support and Management just don't take ownership of issues. It's so bad we cancelled our subscription and notified the customer support team on multiple occasions and all you get is the scripted " that's awesome" (they say this no matter what your issue is) and then completely fail to do what they said they would. Please don't invest time and money into the company until it's very poor customer service is resolved ( this would require an engaged CEO , which they don't have). If you want a great platform with lots of benefits who then let you down when it matters and then keep trying to take money from your bank account, then Shopify is for you. If you want a platform that resolves issues but doesn't have as many intergration tools but overal works well and resolves issues timely, then I would recommend EKM. Only recommended for the nacisstics amongst us
3 weeks ago
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Shopify has a 3.0 average rating from 38 reviews

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