The My family and I were finally excited to be doing up our bathrooms in the house. I found the tall traditional toilet on eBay and decided to buy from them to install in one of the bathrooms. At first they were responsive to emails. Once the items arrived I noticed they were all opened and not packed and sealed the box containing the toilet bowl was ripped to the side so Ichecked the box and there were all scratch marks on the toilet not just to the side of the box that was ripped. I made contact with them and they sent a new bowl after several chases and delay. I was doing other bathrooms in the house so kept the items safe in a spare room. When it was time for the bathroom where the toilet was going to be installed the builder noticed the tall metal pipe that supplies water to be flushed was bent. I sent them picture and spoke to a manager several times called Thomas. He was rude unhelpful and it's been 3 months and still no exchange of parts our reply to various calls. My emails were not replied to until I got eBay involved and still Aquabliss has not been responsive. All I wanted was an exchange of the item. I will never recommend family or friend or will I ever be using them.