Avoid! The company, like some of its goods are unfit for purpose Hello, Further to our conversations I have tried to make contact on the telephone and have been hung up on twice so I have to assume you do not wish to resolve the problems, and thus do not wish to trade. The lady (Susanna) on reception communicated with me excellently but whomever else I spoke to (Tom I believe) was unable to communicate in a civil manner, forcing me to terminate our single conversation early, and ask to speak to the lady again. On 13th October you accepted my order with the additional cost of express delivery service of between 1 and 3 working days. This would have seen the order completed by the end of 18th October. I received a partial delivery at 19:15 on 19th October. Despite being late, the delivery was missing several components for some items, and some items altogether. On inspecting the shower tray it is notably warped in both axis, preventing its fitting. Additionally the tray appears to be sub-standard, with the edges being manufactured far from straight, and with apparently a lack of stone resin content in the base to prevent warping of the tray along its axis and the visible sides. I did not completely remove the tray from its packaging so cannot further comment on the state or quality. I noted the comments in the instructions that no responsibility for faulty goods can be accepted after fitting has been attempted. I note your comments that if the tray is laid flat your or the manufacturers belief is that the tray will straighten under is own weight. I have made you aware that this seams reasonable along the length of the unit, but there appears to be little or no flex in the shower tray across the short length and given the other apparent defects I cannot accept the tray as fit for purpose to fit flush with a straight floor. I offered to pay additional funds to exchange the tray for one of your two (more expensive) alternatives, permitting they are not produced by the same manufacturer. Over several conversations today, starting at 09:30, we have not reached agreement, and you are now refusing to communicate with me. Given the lack of progress and your refusal to communicate; as several items are incomplete, or have not been dispatched to me, and one of the main items (also incomplete) is not fit for purpose, you will find that I have placed the entire transaction into dispute with my credit card provider. I am not trying to be difficult. The transaction has been unsatisfactory, and I was looking to resolve amicably, but this effort has not been matched by Aquabliss.