I almost gave them a 2 star but feel this is generous. I think if you don't experience a problem early o then you'll probably rate them high based on price. I read similar comments and figured it was a 50:50 chance. Sadly I was unlucky. We ordered a walk in shower one Thursday evening and paid for 3 day delivery as we were going on holiday and wanted the plumber to install before we returned. On the following Tuesday I called to see if it was out for delivery. I was told it was dispatched on the previous Friday and to expect it Wednesday. It turns out this was me being fobbed off. On Wednesday and no delivery I called again and was told they would investigate and call me back. No phone call. I called again on Thursday to be told the tray was damaged and they would send another. As we were going away the following evening (Friday) I asked to be called again on Friday for reassurance it would be delivered on Monday as I would have to arrange for my plumber to take delivery. Surprise, surprise no phone call. I called and again was told the tray was not in stock so they will call me Monday. No phone call, so I now had to make calls from abroad on the Monday. Still no tray, I asked to be called as I was now abroad. Same again Tuesday (getting bored yet....?) Finally on Wednesday I called and they said it was out for delivery, almost 2 weeks after ordering. I asked for refund of delivery charges but am yet to receive this. Was the low cost worth the hassle? I think if I wasn't in any rush, I may (may!) use them but otherwise, I'll avoid.