I have never posted on a review site before but felt compelled after the awful service i have received. The shower tray I ordered was badly scratched and this was only discovered after unpacking the item. Within 24 hours of receipt I had emailed the company with photos of the damage. I had to chase constantly for a response .. I didn't know whether they wanted to me to return the item or dispose of it. Eventually they confirmed that i could dispose of it (but I was expected to do so at my own cost!) Now, 3 months on (of constant chasing by phone and email) I am told that they dispute what has happened and not be issuing a refund. I ended up ordering a new shower tray from my local plumbase which was more expensive but so worth it. Please do not use this company