DO NOT PURCHASE ANYTHING FROM THIS COMPANY - MAKE DO WITHOUT THE ITEM IT WILL BE LESS STRESSFUL. Customer service is non-existent. Ordered a shower tray from them a month ago which was meant to be delivered within 5 days. They took payment but it never materialised. Kept saying it was on its way. Several calls and promises of an investigation and update via phone or email never materialised - seem to have no problem taking the money out my bank account though (so they can use IT for some things). Refused to let me speak to a manager and said I had to put the complaint in writing / email. I did but no response despite it stating on their website "For any queries you can also email us either by clicking the link below or sending an email to info@aquabliss.co.uk during office hours emails will normally be answered within 2hrs.". Requested a refund and still waiting for email confirmation so ended up ringing my Credit card company to try and recover the money... As I write this, I am still on the phone trying to get confirmation that my order has been cancelled and money will be funded.