Disgraceful company to deal with wish I had read the reviews before I ordered a radiator from them . Paid £29.95 delivery and then had to phone them to ask when I was getting the delivery when it eventually arrived it was the wrong one I'm sure they didn't have the original order in stock and just sent another one in the hope we would accept it !!! After numerous phone calls and emails to customer services who were the worst I have ever come across they talk over you the whole time and at one point Anne Marie even put her phone down and I could hear here telling her colleagues " ha she's talking to herself now " , she denied getting any emails from me even although I had copies of everything I sent them and their replies . Eventually I had to take a very large radiator to a collection point just to get it out of my house 3 days later it came back to me !!!!! I refused delivery even the delivery driver was astounded ,he delivered it the first time round , I had already cancelled the order and requested a refund of 245.95 which included the delivery charge this took a considerable amount of patient on my part as every time I called customer services they were rude , disinterested told lie after lie, blamed everybody else except themselves but I have now eventually received my refund . I will never use this company again and would urge anyone else to stay well clear I wish I had read the reviews beforehand i would have saved myself a lot of stress and hassle . I did get another radiator from an online company paid £4.95 delivery it came the next day it can be done .