What went right! The shower enclosure didnt turn up at all, i payed extra for “guaranteed” 1-3 day delivery i rang on the 3rd day to see if it was close where i was informed it was on a lorry stuck in a field and it'll be with me the following day. The following day i was informed it was damaged and they will have to get a new one sent out then i was told the new tray they allegedly sent out had been damaged and they were going to have to get another one from the supplier. Which never materialised. There was no communication from them unless i rang, i had to chase it every day to see what was going on and every time there was a different excuse and itll def be there tomorrow and on and on over 2weeks until I eventually told them ill take a refund which they agreed to to easily to value my custom, now over a month later i still have not received a refund and still get the same old excuses every time i phone.... never any managers available to speak to and dont reply to emails at all let alone in 2hrs as stated! A JOKE OF A COMPANY HOW THEY ARE STILL IN BUSINESS ILL NEVER KNOW *** AVOID AT ALL COST***