this is a copy of letter just issued to AQUABLISS please read this before using this company!!!!!! to whom it may concern, I have been in touch with trading standards today as Aquabliss have had more than enough chances to resolve this issue! Reference for trading standards 15396102 they have advised me to send this as an official letter to say that you are in breach of contract under express term. I ordered a bath on the 31st of January on next day delivery, bath never turned up I was told by Anne-Marie that this item would be 100% with me on Monday 4th February and that a refund for next day delivery would be in next few days??? Monday comes bath never turns up told another story by Thomas that item was messed up by delivery company again another lie as I contacted delivery company Active carriers and it was never inputted on system this is why Aquabliss couldn't give me tracking info so after another 45 minute phone call was then told Tuesday A.M delivery. Waited all day for bath to turn up no show again!!! After contacting Aquabliss and being lied too yet again by Anne-Marie telling me it would be delivered by 7pm I waited till 515 contacted Thomas who then tells me that the bath panel was damaged in transit and it wouldn't be there that day all this while im at a customers house trying to get this fitted for her!!!! I said I would of been happy to accept it on the Tuesday without panel and then had the panel delivered a day later but anyway he told me that a new bath direct from depot would be delivered on Wednesday and finally gave me tracking info which too me looks like you hadn't attempted to deliver in the first place as I never had this before now. Wednesday comes bath turns up no panel and no legs I sent it back on your carrier and contacted that useless excuse of a customer services assistant Anne Marie to be told she would issue refund straight away all this is documented in emails. After a phone call every day and now on the 15th working day still no refund!!!! I got paypal involved and still no refund after contacting them on the 22nd February??? Trading standards have advised me to now send you notice that I am seeking damages totalling £350.99 and if I do not receive it within 7 days then to contact them again and issue letter to my solicitor. You now have till 5th march to refund this money or next letter will be from my solicitor and I will also be seeking costs, you have not only breached my rights as a consumer but not following your own company policy of refunds in 14 working days. I am also posting this letter on twitter, facebook and every other social media site I know to ensure that this cannot happen to another customer. Next contact from me will be from my solicitor, Craig Challenor, Eden Bailey plumbing and heating LTD.