Lots of promises on the phone but very little action. Cancelled order very quickly after failure to give me details about whether delivery process had started or even details of stock when I spoke on phone. (NB. staff are polite but very vague and will tell you what you want to hear on phone but can't give specific details when pushed, very telling imho). Took longer than promised to get a refund and have not been refunded the full amount (missing around double the standard delivery charge). Told the reason was that the delivery process had been started and I was liable for pick up & returning from depot? Of course I asked for the delivery process details so this could be verified but they have failed to supply this information. Not allowed to speak to a manager and any emails have not been replied to. They haven't replied to my statement that the law changed recently to make the distance seller liable for refunding the full refund INCLUDING standard delivery charges. Oh, noticed another recent reviewer had a similar issue with with alleged bogus delivery charges being taken off the refund amount ...hmm Simple advice DON'T GO NEAR THIS COMPANY!