AVOID THIS COMPANY!!! 0 STARS!!! We ordered a sink furniture unit. No communication as to when it would arrive, until I received a phone call from the courier who was 40mins away from delivery. I advised I was at work and asked if they could leave it in the garage, which they did. Obviously I was unable to check the delivery immediately, and had I, I would have refused it. The unit was so damaged, I took at least 9 photos of various different damaged points, including a drawer that was totally cracked through. Sent photos to the company by email. Promised they would send another. A week went by with no confirmation of when this would be. I contacted them and they advised they don't have any in stock. At this point I decided to cancel the order. Rather than mess about with couriers collecting the item, my husband drove it directly to their office in Darlington. He says that the office was chaos. A porta-type cabin with boxes and packaging everywhere, paperwork piled high on desks. They issued us with a receipt saying they'd refund us. That was 2 and a bit weeks ago. I emailed a week ago to ask about the refund. No reply so far and still no refund... I will give them up to 30 days, and then we're going to small claims court!