Without doubt the worst service I have ever received from any kind of retailer. If I could leave 0 stars I would. I ordered a toilet and paid extra for 1-3 day delivery. The toilet finally arrived after 3 weeks and several emails and phone calls all instigated by me. At no stage did I receive any pro-active conmunication to let me know what was going on. False promises and excuses are this companies motto. Still waiting on the refund for the extra delivery charge another 4 weeks later. I am still in a state of disbelief. PLEASE DO NOT ORDER ANYTHING FROM THEM AND SAVE YOURSELF A LOAD OF HASSEL.