Probably the worst experience at this shop yet. Ive been using aqua gardening for the last 10 months being new to QLD. I placed an order on wednesday for a bag of turbo dirt (which was in stock at the time of ordering) on wednesday 26th of jan. I left a note saying i will collect and pay saturday morning. When i went to the shop on the saturday morning i was waiting for about 30 mins to collect my order after giving the order number. The sales guy came out and told me the turbo dirt wasnt in stock. This was extremely irritating as i was offered a replacement that was less volume however a little dearer than the turbo dirt. The thing thay bugs me most about this was the order was placed wednesday afternoon. My order wasnt picked until saturday when after i got to the shop so my bag if living soil i wanted was sold because it wasnt put aside like it was supised to be. The proir fortnight i made a purchase and the sales guy forgot to charge me. He rang me 3 days later to chase up payment. Aside from these 2 experiences the shop has been reletively good but now i dont have the trust in the store that i used to. I travel from the eastern suburbs to shop with aquagardening for the brands they stock however after traveling from one side of the city to find out my order wasnt even looked at for 3 days is a bit disheartening. I dont think its good practice to mix different soil recipes together hence why i wanted to stick with the one brand. Now i feel like i have to find another shop that wont waste my time.