I have purchased online, over the phone, and in person from Aqua Gardening for a couple of years now, and up to my last purchase was very happy with the service I received. My last purchase was in person, driving up from northern NSW to pick up some heavy goods, as well as to take a closer look at one of the other products I intended to buy. Now with Covid-19, service seems to have taken a dive and I found the experience less than satisfactory, and include a couple of the reasons below... 1. When I asked the sales person if I could view one of the products prior to purchase, I was told that no viewing was allowed, and that I would have to rely on the photos on their web site. 2. I could not "buy" the products from the sales person at the counter, rather I was asked to purchase the order on the internet, either using my own smart phone, or one of the computers provided in the show room. Unfortunately, this ordering process took perhaps 40 minutes (where it should have taken 5 minutes), as the internet connection at the premises was unstable and the provided computers could not perform the task while I was there, and the online ordering software did not know how to reconcile an "in person pick-up" when I ended up using my own phone to place the order. Throughout this time, a salesperson was present, and unable to sort out the ordering issues in the system. He was also not particularly apologetic about the delays, and I felt some element of blame in his approach to me. Come on Aqua Gardening, I know you can do better than this. Peter.