Excellent service from Aquapet and we like the Vision cage. Or to be precise we had no problems until Peco got infested with mites. These managed to find there way into every clip gap and nest there. Repeated dismantling of the cage was necessary and as I might have predicted lettle bits broke off the clips! Worse to come our daughter's budgie in the cage from the competition got mites as well and disassembling that is not so easy! Plus point is that we have got pretty good at disassembling and reassembling the cage and with the quick supply of spare parts from Aquapet time and cost hasn't been too bad. Help when we took delivery of the cage from Aquapet was much appreciated and the design of the cage is good just as an engineer I am always cautious in the use of plastic. From Gordon's (??) the New Science of Strong Materials - "When all else fails use b..... great nails!"