If I could leave no stars for this review I would. I ordered a bouquet for a friend in Spain and specified a time and date for delivery. They did not arrive. I queried it on their website and they assured me the flowers were on their way. They arrived two days later, stone dead and in a container with no water in it - this in the middle of a hot summer in Andalucia. They promised a second bouquet - which also arrived late, and dead as a dodo. The third bouquet was not delivered until FIVE days after it should have. Quite rightly, the recipient refused to take delivery because - guess what? - they were stone dead. No amount of talking to them on their chatbot will persuade them to refund me my money, and my friend is Spain has been caused unnecessary distress and disappointment. Aquarelle say they cannot refund me because the "recipient refused the delivery". REALLY? Do they think people are delighted to receive bouquets of dead flowers five days late? Please DON'T use this company. They are liars and scam artists. I will only stop posting terrible reviews on any forum I can find until they have refunded me and sent an apology to my frien. What was meant to be a delightful surprise turned into a long nightmare. Thanks for nothing, Aquarelle.