Bought a parasol from their eBay shop (not a cheap one), first one came scratched and rusty, so they sent a courier to collect and replace. The second was also scratched and rusty! Ended up taking a partial refund and painting it myself to save time and grief. 1 week over the 1 year warranty, although the parasol had only been used 6 times it snapped. I informed Aquatix, who were grateful and said that it had snapped in a place they would not expect it to, and would replace it free of charge, great! A week later nothing, so then comes the messaging thread of lie after lie, it was picked up from them but not scanned, the usual driver was off, bla bla bla... I realised I was being given the run around so just gave up. The thing is, if the seller had just said at the beginning, really sorry, it's out of warranty, but here's 10% off a new one, he'd have had some more money in his pocket, I'd have a new parasol, everyone would be happy! But no, he had to LIE TO ME! So, my advice, avoid this company, on their website and on eBay!