Awful experience. Ordered almost an entire bathroom with them, we needed it urgently and their delivery estimate before ordering was 2-3 days so that was why we chose them. No delivery information was sent initially, then when the stuff finally arrived the problems started. First they had sent the wrong vanity unit. Mistakes happen and we would have been understanding about this, but instead of apologising they acted as if it was our mistake (it wasn't, we ordered the correct one) and asked for photo evidence so they could decide whether to take it back. We did this, and then instead of sending us the unit we urgently needed, they said they would only send out the replacement once it arrived back with them. They seemed much more worried about getting the other unit back than sending the one we ordered and paid for. When we finally received it, the fixings pack was missing so we couldn't even install it. We contacted them immediately but they were very uninterested and we have not received them yet. We also ordered 2 mirrors, onIy one arrived and when we contacted them about this they acted as if we were lying. The mirror that did arrive was broken, and again they wouldn't replace it until they received the broken one back. We still haven't received a replacement and have heard nothing from them for days. I would not recommend this company and will never use them again. They made the whole process very stressful, their customer service was not helpful and just kept fobbing us off with automated responses. In contrast, we bought other items from Drench and Victorian Plumbing and they were excellent. I am considering involving Trading Standards as they have been so utterly hopeless.