I bought a bed frame & mattress from Archers, worst mistake I ever made, I was told about the mattress protecter if you buy their expensive one (cheap quality) we lay on the mattress in the Cumbernauld store for minutes, the guy in my opinion pushed the mattress we bought it felt soft enough, we got it home it was solid, rock hard we tried to get used to it & give it a chance we had awful disturbed sleep, sore ribs, backs & headaches & still do after 6-7 months, I have tried to communicate with them initially with no answer to emails, apparently they tried to call me & never got me, why didn't you email me then ? Last week after just having enough of the awful sleep, I emailed again the next day I hot a phone call from Stephen McGuire who told me he couldn't do anything as we had not bought their protector, I explained I bought a better one, he gave me the same story as others cant do anything..he actually had the audacity to tell me if I want to buy another mattress from them he would give me a good discount..seriously why would you...DO NOT buy a mattress from this company they are shocking once they get your money after their really bad customer sales & service they don't want to know!