After a bad flood needed a new bed. The assistant was very helpful and asked if I could remember what the previous bed had been and what it cost. I gave her the information and waited till the repairs to the house were complete the bed arrived when promised but my wife noticed almost at once that it was uncomfortable. Contacted Archers and they arranged for an independent company to check the mattress he found it to be faulty. Archers arranged to swap the mattress but the replacement was even worse. I am now waiting on the independent company to do yet another check but I have no doubt the inspector will condemn this mattress as well. My wife wants to allow Archers another chance to rectify the problem but I would prefer a full refund and buy a bed from another store.