After owning a wonderfully comfortable Kaymed mattress for 10 years, we decided to purchase a Kaymed Signature Response Gel Pocket 2500 mattress and Athena divan base less than 4 years ago from Archers Sleep centre. A large factor in selecting Kaymed was my partners chronic back pain and my physical disabilities. After around 2 years, the bed began to sag despite rotating it as instructed. It wasn’t too bad at first but has become extremely uncomfortable for both me and my partner. The mattress has developed deep burrows causing my partner terrible neck pain. There’s a high ridge in the middle. When we’re lying in bed, we’re stuck in these dips where our torsos are, meaning we aren’t even lying flat, making for a very restless night and miserable morning. We finally contacted Archers who said they’d send a technician from Homeserve. Low and behold the technician arrived a week or 2 later with a lady he was training. To say this man was rude is an understatement. He had an aggressive manner, talked over me, and was very abrupt. When I asked what he thought of the mattress, before I’d even finished my sentence I was told to “wait until I’ve finished” As his assistant went to help him he barked “I told you to stay there” I was utterly gobsmacked at his attitude. He then proceeded to carry out his ‘test’ which involved dangling some thread and weights over the obvious dips, lying on the bed, checking the base etc. He then told me the grooves were down to natural settlement, and asked if I agreed. Of course, I didn’t, and still dont. As he was leaving my partner asked how it had went, I told him that apparently the mattress was fine. My partner tried asking the technician how this could be, only to be ignored as he stormed out of the house. We contacted Kaymed directly who said it was up to Archers to deal with. Of course, it’s now apparent that Archers never had any intention of honouring their warranty and that the decision was made before the technician arrived. This leaves us stuck with an expensive but useless bed that has caused us nothing but misery and discomfort. Shame on you Archers