I ordered a divan bed and mattress and asked for it to be delivered on a certain day and not on a Friday! I am disabled and had made arrangements for someone to come in and put up the new bed for me and they were not available Fridays. So you can guess what happened ! Yes they tried to deliver it on a Friday, with no prior warning whatsoever, and when I refused delivery because my old bed was still up, and taking up all our available room the driver was most ignorant. Not only that but they refused to take the bed upstairs for me ! Also whilst I was signing for the delivery the driver sat outside in the van with his finger on the horn. I telephoned after to complain but they were just not interested so I shall never use them again! As regards to customer service they just don't have any!