Bought bunk beds and mattresses for my young children only to discover mattresses were too big and exceeded safety limits. Called store to complain and arrange an exchange to be told "no-one else has complained" , "they'll be fine in 6mths when they drop down (er, what about my children's safety for the first 6mths?!) that these weren't safety limits only guidelines (bunkbeds clearly state these are safety limits) and finally it was "my fault anyway as I chose those mattresses", I was up sold them in the shop. Am completely appalled at total lack of customer service, worst I've ever received. Couldn't believe how rude the staff (Glasgow great western rd) staff were on the phone.