I HAVE ALSO JUST NOTICED THAT THE POSITIVE REVIEWS THEY HAVE RECEIVED PRACTICALLY ALL RELATE TO PURCHASES MADE IN STORE BUT ALL THE NEGATIVE REVIEWS I HAVE READ RELATE TO INTERNET PURCHASES AND DELIVERIES - PERHAPS THEY SHOULD STICK TO SELLING IN STORE ONLY! I cannot warn people enough about using this organisation. Having experienced frustating difficultes making payment on their website (their provider was at fault) I was sent a separate link to make payment. As an hour or 2 had passed I asked them to confirm my chosen delivery day would still be possible and was assured it would. Like a lot of people I was taking a day off and losing pay, something that is unavoidable so like a lot of people I tend to schedule all deliveries to occur on the same day. Delivery day arrives and I was assured I would receive an email/text with a 2 hour slot early in the morning. Once 11.30 had passed and no message received I contacted the company who informed me matter of factly that my delivery could not possibly happen until 2 days later. Understandably annoyed I pointed out that I would not only be inconvenienced but out of pocket due to needing to be in again for the rescheduled delivery and would therefore require some sort of good will payment. I was very surprised to be told I would receive a 2 man delivery (rather than 1) to offset the inconvenience which carries a retail price of £59. I responded that I would be more than happy to receive a refund of £59 as this seemed to be an acceptable good will cost to the company. I was then told that no refund would happen and that I should be content with my item being delivered 2 days late and with an entirely unnecesary extra human. I expressed my dissatisfaction and was told I had no other option as the terms and conditions outlined that there will be no compensation for missed deliveries. On the morning of delivery today I received a text giving me my 3 (not 2 as previously confirmed) delivery window and surprise, surprise delivery happened within the last hour so far too late for me to do anything with my product. I will never use this company again and would recommend that others choose an alternative supplier who has better customer service. I have never been so disgusted with an organisation who have a "you'll just have to put up with our failings" attitude. As you would expect I have retained all the emails/texts involved with this transaction so if any senior member of the organisation wants to use them for training purposes I will be very happy to provide them AVOID AT ALL COSTS