Being a pensioner with physical disabilities I was searching on line for a firm mattress that wasn't going to break the bank, stupid of me really but I thought I'd found a decent enough company, I ordered a firm mattress that came in a box, having no idea what I was supposed to be doing with it I lay it on my bed and waited, I expected it to get deeper but it didn't.. It's about 5 inches deep and no way is it firm, I can feel the bed slats through the mattress, I've slept on it for 4 nights now and today I decided to go for a more expensive mattress so I got in touch with Archer's and was told that because I didn't buy a £70 mattress protector with the mattress they can't do anything about it, I explained that I have my own mattress protectors, I have 2 and I use them everyday so there's no stains on the mattress. From what I can gather though is that if I did buy their mattress protector they'd sent me the plastic wrapping to roll the mattress back up and a box to send it back at my cost of another £70 so that they can resend it to someone else at the same price, obviously the next buyer thinks it's brand new, what a complete rip off this company is.. So I'm now stuck with a mattress that's useless for me, still owing for it on my credit card and needing to buy a new mattress but it won't be from Archer's, I'd rather go to a reputable company that does what it says on the tin, never again will I be ripped off by this nasty company and it's customer services which are so very uncaring.