January 2017, ordered Archers OrthoPocket 1500 Extra Firm Mattress £300 online, no e-receipt, delivered end of January on agreed date but hours after original time slot. Within a few weeks I felt that this extra firm mattress was extra soft. Lots going on personally including moving house so bed wasn't prioritised. Three months after delivery the bed was insufferable and I was groaning in agony lying on it, my wife was also suffering considerable discomfort. I had found some dicloflex tables in the medicine box (very strong ibuprofen) that helped with the back and neck pain caused by the bed. I borrowed some firm foam padding and slept on that. It gave me a few decent nights sleep but the decision was made, the mattress had to go. Sat 29th April - I phoned Archers ([name removed]) promised a call back following Monday or Tuesday, no call. Wed 3rd May I phoned again spoke to [name removed] said [name removed] would phone back, no call. By this time I was wondering if I've been duped and searched for reviews online and read them on this page, wish I had done it before we bought from Archers, When 80% of the reviews are bad there is a problem. Had a rethink. If they ever phoned back and did something about it would I want another? No. Would I pay more and upgrade? No. I'd read a review where someone started with a £600 mattress upgraded to a £750 and then again to £1200 and still weren't happy. Whether or not Archers did anything about it I was not giving them more money. Saturday 6th May, Went to IKEA and bought a new mattress, £300. First decent nights sleep I have had in well over three months. No aches pains or anything else. Woke up refreshed just as you would expect to. I'd forgotten how it felt. Sunday 6th May, they phoned me back. Told me they were not sending someone out to inspect it and that they were taking my word that the mattress was faulty and a replacement will be delivered within 10 - 14 days. No word from them 23 days later. Decided to get Consumer Advice so I phoned 0345 404 0506 and they were excellent. and guided me through the process. It was thanks to their help and advice that I was given a full refund and Archers collected the mattress. I am glad that this is all over and that we have had a full refund but one thing is for sure, I would never use Archers again.