If you want a bed, whatever you do, DONT buy one from Archers Sleepcentre!!!
I ordered an Arya bed-frame from them on 31st March. They took the money straightaway and I was promised delivery on 5th April.
On the 4th April after I'd booked a day off work for delivery, I got an email to say the bed would not be available till July!
On 18th May I chose an alternative The Baratheon as this was showing available for immediate delivery on their website. I emailed them 3 times before I got a response and that was only to tell me that the Baratheon wasn't in stock either and would be 8 weeks delivery!
On 24th May I rang Archers again and chose a 3rd bed-frame which again was showing in stock a Sansa, I spoke to [name removed] and he assured me that it was available and they would deliver it Friday 26th May. I booked a second day off work and waited in but no bed arrived! I rang but no answer! So I sent them an email asking when would my bed be arriving. I actually got a reply to say they had checked the stock of The Sansa and there was none available and the manufacturers wouldn't have any stock till 16th June! I emailed them back saying I could not believe I'd had a second day off work waiting in for a bed that was never going to arrive, and nobody from Archers had had the decency to let me know otherwise! [name removed] emailed and said "I will look into this on 16th June and if you want to call me on this day I will make sure they are there for you so we are not letting you down again"
Well the 16th June arrived, and after another email from myself asking if stock had arrived which again they chose to ignore, we called Archers to be told they had not heard from the suppliers and for us to call back on Monday 19th June! I rang them on the 19th spoke to [name removed], he never even apologized for any of the inconvenience I had been caused, he promised he would ring me back by the end of the day ...surprise surprise he never did!!
After another 3 days had passed, I gave up hope with Archers and contacted my bank as I had paid by credit card luckily. I saw the same bed-frame on Groupon which I ordered on a Saturday and it was delivered by Wednesday and so much cheaper :)
Avoid Archers at all costs, I have never experienced such terrible customer service in my life!!!
7 years ago
Archers Sleepcentre has a
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average rating
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111
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