Probably one of the worst customer experiences I have ever had. I understand companies make mistakes but Archers were something else. Sent a faulty TV bed ok so no biggie there just replace it right NO.. Archers wanted me to dismantle the bed and then lug the bed down 3 stories to have just the part replaced ok so it was hassle as I live on the 3rd floor and paid to have it assembled. I then had to get someone to disassemble the bed take it down and wait for Archers to send me the right part which wasn't faulty. Archers managed to send the part wrong on 6 occasions whats worse was all those 6 times i had to take time off work to wait for the part which was bulky and could not be sent to my workplace. What made it worse was the arrogance of David Reid who works at Archers sleep centre he at no point was helpful and in the end got fed up helping and fobbed me off to their suppliers who incidentally are lpdfurniture yep that's where Archers buy their furniture from. If I was the owner of Archers I would be quite miffed that one of the employees has revealed the companies suppliers to a customer but Hey David were all not cut out for this customer service business are we? At no point did you offer an apology or even a gesture if goodwill you were rude and abrupt and thats the reason for this review!