I wish I saw the reviews on this site before I made the dreadful mistake to order a bed from this company. It was due to arrive on Tuesday and it was not delivered. I was told it would arrive on Wednesday, and having taken another day off work, by 5pm it still had not arrived!! No phone call from the company to explain the delay. I phoned them and was told they were unsure when it would be delivered and said they would phone me the following morning. To be honest I was so dissatisfied that I cancelled the order. No apology or customer service and two days later, still no refund!! Apparently company policy is that they only provide refunds once the bed has returned to the warehouse. Guess what, they couldn't locate the bed initially then said there was a box missing, despite it never having been delivered to me!! Today having threatened to take the issue to Trading Standards if they failed to refund me the money, I am due to have a refund Monday. I will wait with baited breath. Avoid this company at all costs. Bed probably never existed when I ordered it..!!