I ordered a double bed from Archers Sleepcentre for my rental property in July. After ringing the store in Edinburgh, making sure the bed was in stock and that it could be installed in my property, the bed was ordered with an estimated delivery date in August. I was notified by my management agency in September that the bed had only been delivered and installed a few days earlier, 30 DAYS AFTER the expected delivery date. The bed had not been installed initially as the old bed was not dismantled (something I checked with the store could be done when I rang up), so my tenants had to spend money on tools to dismantle the frame and wait a month for their new bed. The communication from Archers and my management agency was apparently poor through this process. Understanding that misunderstandings can occur, I contacted Archers (once I was made aware of the situation) and spent AN HOUR on the online chat and explained the situation. I also requested compensation to reimburse the compensation I paid to my tenants for their troubles. The response from Archers (after having to wait a day after the conversation with the sales rep) was that they don't provide the service I was promised, and that there would be no compensation awarded. I will certainly not be using Archers again, and I would advise against using them if you need something delivered. The whole process was an utter shambles.