Pre sale Great advice re the size and seating configuration. Massive win for us as we changed our original plans - and very much better because of this! We waited for a factory order instead of buying what was available. Thank you... Post sale Installation - Fabulous team who were meticulous during delivery. Super tidy and efficient. On Call Advice - always available to give reminders on the small things e.g the sequence of water changes and filter changes Running costs - absolutely spot on with the electricity charges. No nasty surprises after almost one year of ownership. 5 x stars!