I recently had a deeply frustrating experience at Ardene that I feel needs to be addressed. I bought four purses: three at 50% off and one with a "buy one, get one 50% off" offer, which I initially chose not to use. When I decided to take advantage of the deal later, I returned a full-priced purse and attempted to repurchase it under the promotion. The cashier mishandled the return, giving me a partial refund for a different purse and incorrectly charging me for the new purchases. When I pointed out the errors, the cashier was initially confused and resistant. After a prolonged and difficult discussion, she corrected the mistake but still failed to include the tax in the refund. To add insult to injury, after admitting her error and processing the refund, she labeled the transaction as “final sale” on the receipt, even though the items clearly were not supposed to be on final sale. Despite being in the wrong, the cashier’s attitude made us feel as though we were at fault for highlighting the issue. It was a frustrating experience, reflecting poorly on both the cashier's competence and the store’s customer service standards. I hope Ardene addresses these issues to improve their staff training and customer service.