So Negative Experience at Ardene – Aberdeen Mall, Kamloops Today at 12:30 PM, I encountered extremely unprofessional and discourteous treatment at the Ardene store located in Aberdeen Mall, Kamloops, Canada. While returning an item, the cashier was polite and noticed an issue with some products, prompting him to call in the supervisor for clarification. Unfortunately, the supervisor—Allisa Saunders—did not greet me or introduce herself, leaving me uncertain of who I was dealing with. Instead, she responded in a harsh, commanding tone and outright refused to process the return for certain items. I want to stress that the refusal to return some items would not have been a problem if it had been explained politely—the issue was her extremely disrespectful attitude. It was apparent that she attempted to assert the power of her position and authority, but all I experienced was an outrageous, patronizing tone, much like being reprimanded as a misbehaving student. As an immigrant, I have never before encountered such discrimination, especially when I observed that other customers were treated with courtesy. I have been a loyal customer of your store, but after today’s incident, I can no longer support or recommend it to others. I discovered her name by asking for her business card. This experience raises serious questions about the overall service quality at this store, as it is evident that the leadership team includes unprofessional individuals who fail to uphold the expected standards. Furthermore, her behavior completely ruined my wonderful mood.