Holiday cancelled at the start of the pandemic and Arena refused to refund saying it was not their policy to give refunds only vouchers to be used for a future holiday. I sent a number of emails pointing out that my wife and I were in our mid 80's and going away was now becoming very difficult but did not receive any reply. I wrote to Mr. Goodenough and he showed no consideration to the fact that I was now suffering from a heart condition and stated that I could apply for a refund at the end of January. I have now received my refund with paltry interest. If able to go on holiday in the future I will not use Arena Travel and could not recommend them to others.