I have made my complaint to the management and have made my views , it seems we are not their targetted type of guest . Despite paying eight hundred and ninety nine pounds plus twenty pounds for electric for our 3 night break, it was a huge disappointment . We booked a platinum cabin that had known problems with the water pressure( as per the repair man) this resulted in only luke warm or cold water with the very occasional blast of scolding water, we were told by the repair man we needed to only run the tap very slowly so the water had time to heat up.I made a complaint to the management they are not interested.Having travelled extensively in Scotland this is only the second time we have been very disappointed. The word 'platinum' should not be used to describe cabins that have veiws of other near cabins and cars out of evry single window. Book with care on this site, obviously we are not their targetted market.