Arcade staff demotivated, rude, over worked, understaffed and restaurant didn't fair much better as were told we should have booked a table as it's busy and were told 30 min wait and someone would come and get us in arcade. No one came and we then got told our table had. Even ready for while. Furthermore we were told that a few things on menu were not available. Djs and kids entertainers not as good as years gone by. And karaoke was badly organised. Won't be back sadly as each of our 6 visits got gradually worse and enough is enough. Everything seems a hassle. Exception being reception staff as they did a good job.