I booked a room at Lochgoilhead Hotel for the 14th June 2017 8 months previously through Laterooms.com for which I received a confirmation. 2 days before we were due to arrive I received a text message from Laterooms.com reminding us of our forthcoming stay at Lochgoilhead Hotel, after a long drive down from Bettyhill,Scotland we arrived at Lochgoilhead Hotel to find they had not got a room reserved for us and asked if I had proof of the booking which I produced. the member of staff was very helpful and said they did have 1 room left which unfortunately was not what I had asked for on booking as it overlooked a rear yard rather than a Loch view! the member of staff apologized inferring it was a mistake on Laterooms.com,s part which seems strange as Laterooms.com reminded us of our stay 2 days earlier. we accepted the room and the member of staff again apologized and informed me that that the Hotel Manager would be into talk to me the next morning. the next morning arrived and oh what a surprise the Manager sent his apologies but he could not be there. I cannot fault the member of staff for their helpfulness but do not think much of Argyll Holidays Reservations service! Hotel is good in a good Location, Staff most Helpful considering it was not their fault, As for the Manager well a complete waste of time. We booked to stay here as the previous year 2016 we stayed was so enjoyable. but after this years experience it is unlikely that we will return.