It took three months to get a faulty graphics card replaced. First they tried to pass the buck to the manufacturer. Then I had to email them twice after 6 weeks before they even aknowledged that they’d recieved the card and that it was faulty. After accepting to replace it with a similar model twice I had to email them three times a month later after not recieving it before I got the order notification as they weren’t responding to emails or answering the phone. It finally took me threating to get the bank involved to refund the £265 I paid (much more than the £160 card they offered to replace it with) before they got their ass in gear. Also check the fine print on returns. Should you return something and it be found to not be covered under warranty you’re expected to pay £10 or 10% of the value of the item to get it back and they will only replace based on a value that they deem “fair” and not what you paid. They may be slightly cheaper but the hassle isn’t worth it. After reading other reviews they also seem incredibly unprofessional, banning half of the people who leave negative reviews or calling them liars.