Ordered our bed in September. Received an email in October advising it was ready to be delivered and to await contact from delivery team. This was earlier than expected so we were pleased. A week later and nothing. Contacted them and was told the email was an error. Apparently loads got error messages. Surely an email informing customers of their error would have been better than making us chase? I’ve had regular emails reassuring me my bed is in production and on schedule (5 emails in one morning saying the exact same thing was a little much though). Tonight I’ve had an email blaming the pandemic saying my order won’t be ready until January. I ordered September. In the same email it tells me how I can take advantage of their Black Friday offers! Why don’t you close your order books and fulfil your current orders? If the pandemic means you can’t complete your current orders in a timely manner why are you taking more on? And by the way, they can’t just email me the offers, I have to chase them if I want the offers. I’ve never known customer service like it. September to January is not an acceptable waiting time. And who knows if it will even be ready then? I’ve ordered a king size ottoman extra deep bed in cream. I’ve had my eye on it for months and I’m so disappointed that something I ordered in September I won’t get in time for Christmas. EDITED TO ADD; on their website I can order the exact same bed with the delivery date of 11/12. I’ve emailed to ask if I reorder will it arrive then or are they attempting to mislead customers about delivery dates they have no intention of honouring. They were quick to delete my questions off their social media, but unfortunately not as quick to reply to my questions or emails or send me my bed. I’m currently looking into whether this breaches advertising standards rules.