ABYSMAL!! I ordered a bed and mattress as I was preparing to move into a new flat, I left an extra 2 weeks after the dispatch date they claimed upon purchase. About a week before claimed dispatch they emailed notifying me the mattress will be delayed by 2 months! I took a full refund for this and waited patiently for my bed frame. It is now 2 weeks since the dispatch date. It took me emailing them to find out the headboard was "missing", some made up rubbish about moving warehouses. I have waited a week since finding out it was "missing"(non-existent no doubt) and they still haven't sorted this out. I have just asked for a refund. I WISH I HAD READ THESE REVIEWS PRIOR TO BUYING BECAUSE THEY ALL SAY THE SAME THING. This company is a pure SCAM!