Ordered a bed a couple of years ago and swore I'd never use these guys again (bed was great, service wasn't) however with my daughters 16th birthday coming up I told her she can have whatever she wanted.. despite me showing her many other websites she wanted a bed exactly like ours!!! Anyway as much as it pains me to say this, this company has improved MASSIVELY since I last used them, from the delivery times all the way down to their service and communication. Nothing was too much for these guys this time round and the bed actually came early so credit where credit is due.