I have bought every car I’ve ever owned from Arnold Clark despite several problems. Recently I was on the hunt for a Nissan Juke for my mum urgently. I reserved a juke in the Livingston branch after explaining to him the situation I was in and how urgent it was he told me it would be ready to pick up on the Saturday. On the Saturday morning before I was leaving to pick up my new car the guy phoned me to tell me he couldn’t sell me it as it needed too much work needing done. Fair enough not his fault. The only thing he could offer me was to look at another branch. Which I done all the leg work myself. Reserved another car after being disappointed. It was overpriced and had more miles on the clock than the last Juke i reserved but I was desperate. It was due to be picked up on the Wednesday. I heard nothing and on the Wednesday an hour before I was due to leave to pick it up...shock the same thing happened. Needed too much work and was going to trade. The sales man literally left me a voicemail saying those words. No offer of a solution no apologies nothing. The most horrendous experience at Arnold Clark I’ve ever had. Such poor customer service to the point the service plan I have with them I won’t even use now. AVOID