I would not even give one star if it… I would not even give one star if it was possible. I bought my second car from Arnold Clark Wakefield in November 2019. Was happy with the Audi A7 I bought a couple of years ago with no problems. But in November I'm well disappointed with Arnold Clark totally. I was pushed into putting a returnable holding fee down of £99 and giving all my information so they could submit to the finance company, I did point out that was not sure if I was buying the car till I had seen it the next day, but was again told the car was like new with only 13,000 miles on it. The next day didn't hear owt so I called around 3pm and was told that I could go over to view the car (67 plate Renault Kadjar) I asked if they had got me passed with finance company and was told they had not submitted it yet, I replied with what was the rush with me paying the holding fee the night before. On getting to the garage the car was ready to test drive, after my wife and I tested the car we was happy with it apart from a scratch on the rear boot door. The sales man said he would get it buffed out while we did the paperwork, I paid over £4000 for the deposit and he said he had to send someone to the post office to tax it. I signed the finance docs and was also told the car had just had a full service. I was just about to drive away when I thought has he put the temp insurance certificate in the pack. On asking him he said we don't give you that now that I had to pay £20 for it, I said well how have you taxed it then. I got out and checked the boot and could still see the scratch on the boot and said I don't want the car and was not happy that I nearly drove off without being insured. He went off and got Chris the manager who was awful and said I couldn't not have the car it was now mine and that the car was 3 years old and was normal to be scratched and he wouldn't do owt about it. I also told him about the insurance and he said we have stopped giving the 5 days insurance and that I had to pay £20 I told him that I should have been told all this and that what if I had not asked I would have drove off not insured he said that would have been my fault, after me argument with him he said pay the £20 and he would send me a cheque for it, his attitude was awful and not what I would of expected. A few days later I got a email from head office asking me to review my experience, which I did not being a good one. Then I got a call from another manager at Wakefield called Callum. On telling him the full story and sending him the picture of the scratch he said he would see what he could do, I told him I could get it sorted for about £100 to £150 at a garage I use. After a couple of weeks and another 2 email's from me and me telling him I was waiting before I did this review he called and said he could not do owt. I then called head office in Glasgow and reported it all to them, after a couple of hours the called me and said the same would not sort the scratch. I advised him that I was putting this review on and could not believe they wasn't bothered and that I think I've been more than fair giving them over 6 weeks instead of just doing a poor review. This car was £14100.00 and my first car was over £26000.00 and the treate like this. So I advice everyone beware of this company and don't pay any money until you are happy with any buffed scratches and definitely don't sign the finance agreement until happy. Also I checked the service book and it was stamped by Arnold Clark but no service sheet on asking they said it just had oil and filter change. And remember what the manager said all cars have scratches what do you expect it's a 3 year old car. I totally don't agree and why did they not tell me this before I went over. All I can say is never again will go to a proper dealership. Thanks Ray Fry