In August I ordered 2 new cars with Arnold Clark after checking they were definitely available. I was given a 3/4 week delivery schedule. This availability was particularly important to me as my current lease was due to be returned in September. Over the next 3 months I constantly chased delivery and each time was told they would be delivered in around 3 weeks. Fast forward to mid November and we were told one would be delivered the following week, James Kay then ignored all communication going forward, as yet again he had lied about delivery. At this point I made a formal complaint which was ignored for 2 weeks, then after chasing I finally received a response from James himself calling me out on complaining about him. If this wasn’t bad enough, the email further down the chain from customer service to James stated ‘can you sort this out she’s complaining’. At this point I sent an email to the CEO department and was contacted by Kieran, head of UK Business sales, who again has been as useful as a chocolate tea pot! Early December one car arrives. Then in mid December I receive a date for the other car to be delivered. A date that is past when my extended lease car needs to be MOT’d so I’m now experiencing more unnecessary cost and trouble. The 2nd brand new car was finally delivered yesterday, absolutely filthy! Who delivers a brand new Mercedes in such a poor state?! If you value your sanity, time and money.. then please avoid this company at all costs. Getting a new car is meant to be a joyous occasion. This has been nothing but a total nightmare from start to end.