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Anonymous
Car was booked into Inverness Motorstore for warranty work. They were made aware of the faults before the car went in. On picking up the car on return to the garage it became apparent that none of the work had been completed. Service assistant tried to fog me off saying they had to get authorisation for a part, this was a total joke as the part was easily available on the day within the town. Tyre pressure sensor light had been coming on constantly even though all pressures were fine. Was advised that they had checked the pressures and reset the fault. Had they bothered to road test the car it would have been obvious that the fault reappears straight away. Received a bad attitude from the service assistant and even worse from the service manager,Duncan when I asked to speak to him. Customer service complaint team are a complete joke and seem to have attended the same couldn't care less class as the afore mentioned Going to have another wasted day putting the car back to them, won't be taking any of their attitude this time If you can avoid this lot and take your business elsewhere to someone who does after sales service Unfortunately it's a warranty job for me and I have to perservere with them
4 years ago
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Arnold Clark has a 1.9 average rating from 646 reviews

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