I don’t know how much this company pays people to give them a good review but it must be a lot, because I have constantly received the worst costumer service ever and I’ve only been with them for 6 months. I had loads of difficulty at the start with my car and documents etc. and the customer service was shocking, not helpful at all. And today, it was worse. I went to get my car serviced, after the service was completed I find out that there were a few issues with the car (that I’ve had for just 6 month). I called the branch to find out how there could already be issues with the car, considering I received it 6 month ago and since then we’ve been in lockdown, so it hasn’t really been running that much. I wanted to find out a bit more about this, as I thought it was ridiculous that the car already needed work. I asked the customer service adviser if he could explain what could cause the issues, because I just didn’t understand. The customer service adviser I spoke to, Ric Pratt, was obviously having a bad day or just not understanding what I was trying to ask, as he began to raise his voice at me. I asked him very nicely why he was getting so agitated, and asked him to calm down. It took a while for him to calm down and actually speak to me and not shout. I’m a teacher and I don’t even think I’ve ever raised my voice at a pupil like Ric raised his voice. I think he must of known that the company was in the wrong and became very defensive. Arnold Clarks ready needs to work on it’s customer service team, and also make sure that they cars they sell are in perfect condition before handing them to customers.