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Hazel Mullen
We as a family have been buying cars from Arnold Clark for over 15 yrs with no issues until I went to a different branch (Vauxhall Linwood Paisley). No test drive as to restrictions but on inspection car looked ok apart from a couple of dents on paintwork which would get fixed. Car was delivered a week later and driver told us car was pulling to left side which he thought was the tracking. After myself and husband drove it it was clear this was not the case and it was a bigger problem. Car was taken to our nearest branch to get looked into further. Few days later was told it wasn't tracking and it needed a new steering column. Part was ordered on Fri and will not be delivered till Thursday so its goes into a 2nd week without car and not once offered a courtesy car. We only had car 4 days driving it and paying for a car to sit in the garage. This is a severe problem as it controls the car and is illegal to be sold to us as unroadworthy. And to make matters worse this car was bought for a 17yr old driver which while driving herself would not have known the impact this mistake could cause which could be catastrophic. At present I am in talks with the branch which sold us the car as someone has to take responsilbilty for this wreckless outcome and if I am not happy with the outcome proposed to me I will not hesitate to take this matter much further as an illegal car has been sold to me.
4 years ago
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Arnold Clark has a 1.9 average rating from 646 reviews

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