Do not but from these delboys. Long story short...Customer service is excellent when they are trying to get your money, not so excellent when a fault occurs on the car you have bought. They ignore calls, make excuses to not come to the phone, lie to cover their own backs and try blaming a manufacturer garage instead. They had our car for three months when the problem could have been fixed by the manufacturers garage in two days. After a few weeks they finally gave us a courtesy car that was not fit for purpose and only just fit our two kids in. It was not like for like. After a few weeks the car arrived back on our drive but with the same engine malfunction light that had originally occured. Arnold Clark advert on the TV mentioned keeping key workers moving, what an absolute joke!! They then tried to sell us a different car that would have cost more per month and we would have had to start another five year plan despite having paid 8months on finance already. They also said we couldn't use the money we had already paid as a deposit as the car had depreciated in value!!! After contacting our finance company they finally got the boot up their backsides to get the car fixed properly by the manufacturer and we finally got our car back. Three months!!! Paying for a car that we hadn't even got. The stress this caused trying to juggle kids, jobs, dogs, etc. We have complained to head office several times but typically no response. Shockingly awful customer service. Do not buy!
4 years ago
Arnold Clark has a
1.9
average rating
from
646
reviews
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